MBTI® Case Study

Posted by Jan Craft - Tuesday, March 12, 2013

Mar 12


I have been reading a recent case study introduced by Reema Singh of the National Australia Bank describing their company's significant commitment to achieving high performance outcomes for their teams. The core focus of the process was introducing the MBTI® framework which initially involved teams in five full day MBTI® workshop sessions. Over the course of a year more there were more than 500 MBTI® debriefs with staff. The interest and buzz generated in these sessions produced much positive feedback and improved outcomes for NAB managers and their teams.What is remarkable about this initiative was the resolve of the NAB to commit the time and resources to a programme of staff development over time. The outcomes are worth noting.

  • Learning a common language so that people could understand each other. 
  • Feedback came from people in teams committed to exploring new behaviours and putting them into practice. 
  • The MBTI® sessions created a forum for participants to challenge, question, share and support each other.
  • Team sharing provided "such relevant and specific feedback" that many areas of behaviour have been identified and are being actively addressed and improved on by the team.

The foundational learning the MBTI® has provided now allows for the further development of teams and leaders in related areas such as change leadership, conflict, communication and other development programs.The NAB has gone on to developing team programs based around Patrick Lencioni's The Five Dysfunctions of a Team model. Behavioural profiling is a first and integral step in overcoming the first dysfunction 'absence of trust'. Pat recommends the MBTI® as the best profiling tool available. It is non-judgmental, by far the best researched and validated instrument and the participant actively chooses his or her 'best fit' type. 

Deena concludes "The flexibility of the MBTI® instrument tool illustrates to me the power it has of connecting to so many different topics and people. Those that have connected to the tool come from diverse backgrounds, ages and experiences."                                                                                         - from NAB Case Study published by CPP Asia. 



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