The Thomas-Kilmann Conflict Mode Instrument (TKI) was developed by Kenneth W. Thomas and Ralph H. Kilmann in the early seventies to measure a person’s behavioural choices in a conflict situation.  

This model describes an individual's behavior along two dimensions: assertiveness, the extent to which the person seeks to fulfill his own concerns, and cooperativeness, the extent to which the person seeks to meet the other person's concerns. These two basic dimensions of behavior are described in five different modes: competing, collaborating, compromising, avoiding, and accommodating. Each of us is capable of using all five conflict-handling modes. All of us use a number of different styles when dealing with conflict depending on the situation. The contention is that we have preferred styles of behaviour which we use more frequently than others either because of temperament or practice.

The reasons why individuals prefer certain modes of behaviour when dealing with conflict are manifold and complex. A person’s childhood, environment, personal situation, motivation and drive all exert a strong influence on behaviours. It is not however the contention that these behaviours are innate. The Thomas-Kilmann Conflict Mode Instrument (TKI) is an online assessment that can prove extremely helpful in identifying the more familiar conflict styles of an individual while exploring alternative and appropriate ways of behaving in certain situations.

The TKI has been the worldwide leader in assessing conflict-handling modes for almost forty years. More than 6,000,000 copies of the TKI have been purchased since 1974.

DLG Solutions recommends taking the Thomas-Kilmann Conflict Mode Instrument (TKI) together with the Myers Briggs Type Indicator® (MBTI®) to maximise the richness of understanding personal behavioural preferences in conflict situations. Type Theory provides insight into how individuals are motivated and the outcomes they are seeking in the resolution process. 

Behaviour is always a choice and making good choices impacts on our effectiveness and relationships both at work and in our private life. Contact us to find out more about how this conflict model can help your organisation.